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Asheef Mohamed from Muscat, Oman has asked: “For context of organisation what record can be used? Internal and external issues logs or something else?”
Here are my views on this issue:
Except clause 4.3: Scope, the requirements of clause 4 of ISO 9001:2015 are not covered in the list of mandated documents. However, determination of external and internal issues, interested parties and their requirements are ‘shall statements’. Not only this, their monitoring and review to ensure their continued suitability for the organization are also shall statements. How to achieve these requirements without excessive documentation is part of your question. Here are some of the ways you can achieve this objective of yours:
Since your query is for organisational context, I take it for entire clause 4 of the stadard. Let me therefore include clauses 4.3 and clause 4.4 also.
Hope this satisfies your query. I will be pleased to more clarify issues …