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Communications as per clause 7.4 of ISO 9001:2015
April 4, 2018Posted by on
Salman Raziq <email@example.com> writes from Muscat, Oman: “Clause 7.4 speaks of communication. It says all the communication regarding QMS should be recorded and I have a communication register with me. </firstname.lastname@example.org>How do I record all the communication happening in the organization in the register? Is it really possible”.
My answer: Clause 7.4 merely asks for determination of internal and external communications relevant to QMS and details thereon. It does not ask for recording all the communications taking place across the organization. Probably you want to create a communications register to use it as an evidence for the auditors, which in my opinion, is not the right approach. Let us do our business as usual without bothering about audits. Usual channels of communications in any organization are emails, town-hall meets, posters, danglers and internet/ intranet sites etc. Most of these are already pieces of recorded evidence. Meeting minutes of management addresses or speeches are also records. Even if a number of sampled employees in an organization tell the auditors about a speech or meeting with relevant details, it is a piece of evidence. Creating a separate register for recording communications is not a good idea.
Hope this explanation satisfies you…