QualityMentors Blog

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Roles & Responsibilities to satisfy ISO 9001:2015 requirements


One of my friends Shikha Bahadur wanted me to throw some light on this subject. ISO 9001:2015 clause 5.3 sets the responsibility on the top management to ensure roles & responsibilities are assigned, communicated and understood by all in the organization.

One of the ways to achieve this requirement is evolving a RACI (Responsibility, Authority, to be Consulted, to be Informed) matrix. A sample is attached for your reference which can be modified to suit your organizational requirements…RACI

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2 responses to “Roles & Responsibilities to satisfy ISO 9001:2015 requirements

  1. Shikha Bahadur September 7, 2016 at 2:34 PM

    This is really very useful and helpful in understanding the various Roles and Responsiblities. Thanks a lot Ribhu Sir for the help extended on this query!

  2. Ribhu Lavania September 7, 2016 at 4:47 PM

    You and your friends are welcome to send more and more queries.
    Regards,
    Ribhu

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